Last Updated: December 24, 2024
This Refund Policy describes the conditions under which refunds may be issued for Verba's subscription plans and credit purchases.
At Verba, we strive to provide a high-quality service. However, due to the nature of our digital services and the immediate availability of features upon purchase, we maintain a strict refund policy as outlined below.
The following items are non-refundable:
Monthly subscription fees for partially used billing periods are non-refundable. If you cancel your subscription, you will continue to have access to your paid plan features until the end of your current billing period.
Monthly credits that are included with your subscription plan are non-refundable. These credits reset each month on your billing date and do not carry over to the next billing period.
Credits purchased as one-time packages are non-refundable once they have been issued to your account. Purchased credits do not expire and remain available even if you downgrade or cancel your subscription.
Bonus or promotional credits received through referrals, events, or other promotions are non-refundable. These credits may have expiration dates and are subject to the terms of the specific promotion.
You may cancel your subscription at any time through your account settings. Your cancellation will take effect at the end of your current billing period.
After canceling your subscription, you will continue to have access to your paid plan features until the end of your current billing period. After that:
We do not provide prorated refunds for cancelled subscriptions. You will not be charged for any subsequent billing periods after cancellation.
When you upgrade to a higher-tier plan:
When you downgrade to a lower-tier plan:
No refunds will be issued for downgrades.
If a subscription payment fails, you will be granted a 7-day grace period to update your payment information.
During the grace period:
If payment is not received within the grace period, your account will automatically be downgraded to the Free plan. Your data will be preserved, but you will have access only to Free plan features.
In the event of significant service outages or technical issues that prevent you from using the Service, we may, at our discretion:
If you believe you have been incorrectly charged, please contact our support team immediately. We will investigate the issue and issue a refund if an error is confirmed.
Refund requests outside of the scenarios described above will be evaluated on a case-by-case basis. Please contact our support team with details about your situation. We reserve the right to approve or deny such requests at our sole discretion.
If you believe you qualify for a refund under this policy, please contact our support team through the following channels:
When requesting a refund, please provide:
If your refund request is approved, refunds will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Important information about your credits:
Purchased credits never expire and are retained even if you cancel your subscription or downgrade to a free plan. These credits can be used at any time, regardless of your subscription status.
Bonus credits are retained during plan changes but are subject to their original expiration dates (typically 90 days from issuance). Check your account settings to view expiration dates for bonus credits.
Monthly credits are tied to your subscription plan. When you downgrade or cancel, these credits will be adjusted to match your new plan allocation at the start of your next billing period.
We reserve the right to modify this Refund Policy at any time. We will notify you of any material changes by posting the new Refund Policy on this page and updating the "Last Updated" date. Changes will not affect refund requests submitted before the change.
If you have any questions about this Refund Policy, please contact our support team through our support channels.